Frequently Asked Questions

1. How long are shipping times?

Your products will ship within two days of your order. Due to the current Covid-19 situation in US, the shipping time is longer than usual. We expect that the product will take two weeks to four weeks to reach your doorstep. Each Product has an estimated delivery time that you can find in the product description. 

2. What is your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: Every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we will give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometime orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it or enjoy it. 

4. What happens if I receive the wrong item?

If there is an issue with your order - if it's wrong size, wrong color, defective, or otherwise not exactly what you wanted - then simply notify us, and we will give you a refund. You won't be asked to ship the product back to us.

5. Do you offer exchange?

We do not offer exchanges. However, if for any reason you don't get exact product you expected, just let us know and we will get you a new one.